Customer
Challenge
Solution
Results
PRODUCT
Empowering Veterans with Essential Digital Tools and Connectivity
Recognizing the Challenge
Veterans often face significant barriers to digital access, which impacts their ability to connect with vital resources, such as healthcare, mental health services, and job opportunities. The WDVA identified the need to bridge this digital divide, ensuring veterans could access the online services they need to pursue personal and professional goals.
David says...
"The success of the Digital Navigator Program reflects our team’s dedication to Serving Those Who Served. Veterans can now easily connect to their earned benefits and pursue personal or professional goals. We are thankful for the opportunity this Department of Commerce grant provided, which has already had a positive impact on the lives of veterans and their families."
- David Puente, Washington Department of Veterans Affairs Director
Finding the Right Solution
The WDVA launched the Digital Navigator Program with a grant from the Department of Commerce, designed to provide veterans with devices and digital literacy training. Premier Wireless, an elite T-Mobile partner, stepped in with its CPR³ program to supply essential digital access kits. These kits included a 5G smartphone with a hotspot powered by T-Mobile’s 5G network and a Chromebook, combined with an online help page and support line to assist veterans and their families to navigate the digital landscape effectively. WDVA’s team, along with Vet Corps members and digital navigators, traveled to 38 locations statewide to distribute kits and offer one-on-one assistance with setup and usage.
Looking to the Future
CPR³ Program for Veterans
Premier Wireless’ CPR³ Program provides veterans with reliable digital access to connect to benefits like healthcare, disability compensation, and job resources.
Each Digital Navigator kit included:
Smartphone with hotspot
Samsung Chromebook
T-Mobile talk, text, and data service
The WDVA Digital Navigator Program, bolstered by Premier Wireless’ CPR³ program, has already made a positive impact on veterans’ lives, demonstrating the power of connectivity in promoting stability and opportunity. For more information or to apply when the program resumes, call 1-800-562-2308 or visit Digital Navigator Program | WDVA (wa.gov).
David says...
"The success of the Digital Navigator Program reflects our team’s dedication to Serving Those Who Served. Veterans can now easily connect to their earned benefits and pursue personal or professional goals. We are thankful for the opportunity this Department of Commerce grant provided, which has already had a positive impact on the lives of veterans and their families."
- David Puente, Washington Department of Veterans Affairs Directorv