Hotels rely on them for:

• Elevator emergency phones
• Fire alarm panels
• Fax machines & payment systems
• Security systems
• Back-of-house phones
• Life-safety / emergency call systems

And here’s the problem: POTS lines are disappearing. Fast.

The State of POTS in 2024–2025: The Sunset Is Here

This isn’t a future problem—it’s an active one. Here are the real numbers:

• The FCC no longer requires carriers to maintain POTS lines.

In March 2025, the FCC adopted rules to accelerate the retirement of aging copper networks, making it easier for providers to decommission POTS lines.

• POTS costs are skyrocketing.

Some businesses are seeing per-line POTS costs rise to $1,000 or more amid copper retirement.

• Millions of lines disconnected.

US telecommunication companies are phasing out traditional copper-based services in favour of modern IP and wireless networks. AT&T, the largest U.S. provider of POTS lines, said in December 2024 that it wants to shut down virtually all its POTS lines by 2029.

• Legacy copper failure rates are rising.

In many metro areas, hotels report receiving service discontinuation notices, forcing emergency system upgrades with little warning. As carriers stop maintaining physical lines, hotels are seeing more outages, static, and “no dial tone” failures—often discovered only during inspections or emergencies.

This creates an urgent issue no hotel can ignore, as the systems protecting your guests are being phased out from under you.

Why Hotels Can’t Wait: The Hidden Risks of Outdated POTS Lines

POTS lines are often “invisible” because they run behind the scenes, but they support the highest-stakes systems in hospitality.

1. Elevator Emergencies

Every elevator must have an operational, tested emergency phone. If a POTS line goes down, guests could become trapped with no way to call for help.

2. Fire Alarm Panels

Most fire systems still rely on analog lines to alert monitoring centers. A single line failure can result in:

• failed inspections
• fines
• liability risk
• and worst-case, delayed emergency response

3. Security & Access Systems

Older access panels, call boxes, and building entry systems commonly tie into POTS infrastructure. When copper lines fail, entry systems can fail with them.

4. Outage Risk

Because copper networks aren’t being maintained, a hotel may not know a line has died until:

• an inspector checks it
• an emergency happens
• or a guest reports an issue

Premier Wireless: Trusted POTS Replacement Partner for Hospitality

Premier Wireless is passionate about helping hotels modernize their communication and safety infrastructure. From boutique properties to full-service national chains, we’ve seen how quickly outdated copper lines can jeopardize guest safety, disrupt operations, and increase compliance risk.

Hotels turn to Premier because we don’t just ship hardware — we deliver white-glove modernization designed around the unique needs of hospitality. That includes:

• Assessments to identify all systems still relying on copper
• Seamless deployment with minimal disruption to guests
• Connectivity powered by T-Mobile’s nationwide wireless network to deliver strong, reliable signal coverage across every property.
• Ongoing support, monitoring options, and lifecycle management

Our goal is simple: replace legacy POTS lines with modern, reliable, future-proof solutions that keep guests and staff protected.

Below is a quick guide to the POTS replacement solutions we deploy most often in hotels.

Hotel POTS Replacement Solutions (At a Glance)

The Bottom Line for Hotels

POTS lines are disappearing, costs are rising, and outages are increasing. And for hotels that rely on them for life-safety systems, waiting is not an option.

Modern cellular POTS replacement gives hotels the ability to keep emergency systems online, stabilize monthly costs, and ensure communication continues even during power or network failures. Most importantly, it provides a future-proof foundation that carriers can’t shut off.

Don’t wait for an outage to force the change.

Protect your life-safety systems and future-proof your hotel’s communications today.

Call Premier Wireless at (281) 667-0404 to speak with a POTS replacement expert